PWSA Lead Service Line Replacement

Project Overview

E. Holdings, Inc. is a subcontractor to Mott McDonald providing operations support to the effort to find and replace lead service lines in the city of Pittsburgh.  PWSA is undertaking the review of thousands of service lines to access their material composition.  The purpose of this project is to accurately identify lead pipes throughout Pittsburgh and partially replace them with pipes made of different material. The replacement process includes reviewing historical records, field crew inspection of the lines, and reporting of the gathered line data, which is managed in GIS. 

Core Services Performed:

  • GIS Mapping
  • TAP-C Review
  • Data Analysis
  • Ownership Research
  • Database Support
  • Lead Help Line Public Coordination
  • Project Update Reporting

Client: Pittsburgh Water and Sewer Authority

Prime: Mott McDonald

Timeline:  2018 – Present

Customer Service Coordination & Support

 In order to implement this city-wide effort to identify and replace lead service lines, documentation is required to support day-to-day project operations that includes data entry and QA/QC. E. Holdings, Inc. helps support this massive record documentation process.  The statistics that our team manages is also compiled in reports and distributed to municipal managers and elected officials for their use.  Our team also serves as a customer service point of contact for ratepayers, answering over 100 calls a day as well as responding to 30-50 emails per day. Our team is also participating in pre and post construction notifications during the process of service line replacement. 

Our consultant team staff are addressing issues that are critical to Lead Service Line Replacement project’s success: 

  • Managing ratepayer concerns and PWSA communications related to replacement
  • Researching ownership for the PWSA database 

GIS & Data Management

E. Holdings, Inc. has been tasked with reviewing Tap-C documents, which show the property lines and the water lines.  We analyze the Tap-C documents and delineate between private and public ownership.  This research will later be uploaded as attributes to help close the gaps in PWSA’s database, creating a comprehensive database that correlates pipe material to ownership while prioritizing work order areas currently undergoing replacement.